Refund policy
Customized Products – No Refunds, Returns or Exchanges
At Khiamals Sarees, every customized garment is thoughtfully crafted by skilled artisans and tailored according to your specific requirements. Since each customized product is made exclusively for you, it cannot be resold or modified for another customer.
For this reason, all customized orders are final, and we do not accept cancellations, returns, refunds, or exchanges once the order has been confirmed and production has commenced.
Please Note
-
Customized products include any item that has been altered or made to your specifications, including but not limited to blouse stitching, size alterations, fall and pico finishing, custom embroidery, personalized designs, or any other made-to-order modifications.
-
Orders for customized products cannot be cancelled after they have entered the production process.
-
Refunds, returns, exchanges, or store credits are not applicable for customized products unless the product received is damaged, defective, or materially different from the order placed.
-
Customers are requested to carefully review all customization details, including measurements, design preferences, color selections, embroidery specifications, and delivery information before confirming their order.
-
Slight variations in color, texture, weave, embroidery, print placement, or handcrafted detailing are a natural characteristic of handcrafted textiles and should not be considered manufacturing defects.
-
Colors displayed on digital screens may vary slightly from the actual product due to differences in monitor settings, lighting conditions, and photography.
-
Khiamals Sarees reserves the right to decline modification requests once production has started.
Damaged or Incorrect Orders
If you receive a customized product that is damaged during transit, has a manufacturing defect, or is different from the order you placed, please notify us within 48 hours of delivery.
To help us resolve your concern quickly, please share:
-
Your Order ID
-
Clear photographs of the product
-
Images of the packaging
-
A brief description of the issue
Our Quality Assurance team will review your request, and if the claim is found to be genuine, we will provide an appropriate resolution, which may include repair, replacement, or any other suitable remedy at our sole discretion.
Contact Us
For any questions regarding customized orders or to report an issue, please get in touch with our customer support team:
Khiamals Sarees
Email: khiamalorders@gmail.com
Website: www.khiamalsarees.com
Our customer support team is available during business hours and will be happy to assist you with any queries related to your order.
By placing an order for a customized product, you acknowledge that you have read, understood, and agreed to this Customized Products Policy and accept that all customized orders are final.
